Refund policy
We want to make sure you have a hassle-free experience with our return policy. Here are the details you need to know:
- We offer a 30-day return policy, giving you plenty of time to request a return after receiving your item.
- To be eligible for a return, please make sure the item is in its original packaging, unworn or unused, and has all tags attached. Don't forget to include the receipt or proof of purchase
- Starting a return is easy! Simply contact us at gooddogsofgreenville@gmail.com and we'll guide you through the process
- If your return is accepted, we'll provide you with a return shipping label and instructions on where to send your package. Please note that we cannot accept returns without prior authorization
- If you have any questions or concerns about returns, feel free to reach out to us at gooddogsofgreenville@gmail.com. We're here to help!
- Damaged, defective, or incorrect items: Please inspect your order upon delivery. If you notice any issues, such as defects, damages, or receiving the wrong item, please contact us right away. We'll assess the situation and make it right
- Refunds: Once we receive and inspect your return, we'll notify you about the approval of your refund. If approved, we'll automatically refund the amount to your original payment method within 10 business days. Keep in mind that it may take some time for your bank or credit card company to process and post the refund. If it has been more than 15 business days since we approved your return and you haven't received the refund, please contact us at gooddogsofgreenville@gmail.com